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DART Expands GoLink Service

By Tricia White | Managing Editor                                       

DART continues to expand the reach of GoLink, the personalized, curb-to-curb service that serves riders on demand in zones across North Texas. On Oct. 19, DART launched two new GoLink zones: South Irving and Southeast Garland.

The on-demand service is already available in Farmers Branch, Far North Plano, Glenn Heights, Inland Port, Kleberg and Rylie, Lake Highlands, Lakewood, Legacy West, North Central Plano/Chase Oaks, North Dallas, Park Cities, Rowlett and Western Carrollton.

In the South Irving zone, the service operates out of Downtown Irving/Heritage Crossing Station so that GoLink riders can connect to other DART services. Meanwhile, in the Southeast Garland zone, the service operates out of Lake Ray Hubbard Transit Center. GoLink service will be offered Monday through Friday, except on Memorial Day, July 4, Labor Day, Thanksgiving Day, the day after Thanksgiving, Christmas Day and New Year’s Day.

All GoLink trips require a booking. No walk-ons are allowed. Riders can book and pay for trips either with the GoPassÒ app or by calling 214-515-7272. The free app is available on the App Store and Google Play. Phone reservations must be made in advance, but only same-day trips are accepted. Phone reservations can be made Monday-Friday, starting at 4:30 a.m.

Riders should purchase their fare using a contactless payment method –credit, debit or GoPass Tap card – either in the GoPass app or over the phone. Cash fares, paper passes and vouchers are not accepted.

By purchasing a GoLink fare with the GoPass app or a GoPass Tap card, riders automatically receive the best fare every time they ride. With fare capping on a registered GoPass Tap card, a rider never pays more than the total cost of a day pass in a single day, or the total cost of a Monthly Pass in a calendar month. It is important that customers tap using the GoPass Tap card linked to their GoPass app when connecting to other DART services.

GoPass Tap cards can be purchased and reloaded at hundreds of participating retailers. Additionally, customers can register their card to protect their account balance in the event their card is ever lost or stolen.

By using the GoPass app, customers can plan trips and view their GoLink on-demand history to easily rebook frequent trips. Once booked, the GoPass app will provide information such as the driver’s name, the vehicle type, license plate number and pickup location.

DART allows customers with disabilities to bring service animals on board. Riders that require an ADA-compliant vehicle should request it when booking.

Editor’s Note: To learn more about GoLink, riders should visit DART.org/GoLink or call 214-515-7272.

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